Privacy Policy

km9 — Privacy
Policy

The personal data you provide at km9 is handled carefully in accordance with this policy. We are transparent about what data we collect and how we use it.

Protected with SSL encryption

Introduction and Purpose of This Policy

Last updated: 30 October 2026

Protecting the personal data of every player who uses km9 services is a responsibility we take seriously. This Privacy Policy explains what you need to know about the data collected while using km9's services — including the website, mobile platform, and all related services.

By reading this policy, you will have a clear understanding of how km9 handles personal data and what rights you have over your data. Continuing to use km9 services means you agree to the terms set out in this policy.

Who This Policy Applies To

  • Visitors to the km9 website
  • Players with registered accounts
  • Anyone who contacts km9 services
  • Players who make deposits or withdrawals
  • Users participating in promotions

Types of Data We Collect

km9 collects various types of personal data to provide complete services and ensure secure protection. The types of data collected are as follows—

Personal Identification Data

  • Full name
  • Date of birth (for 21+ verification)
  • Email address
  • Phone number
  • National registration card or citizen ID (during KYC verification)

Financial Data

  • Deposit and withdrawal records
  • KBZPay / Wave Money / AYA Pay / CB Pay payment details
  • Bank transfer details (not stored — checked during verification only)
  • Transaction amount records

Gaming Data

  • Gaming history and betting records
  • Account login records
  • Bonus / promotion claim records
  • VIP level progression records

Technical Data

  • IP address and network data
  • Device type and browser data
  • Login time records (Myanmar Standard Time)
  • Cookies and general usage data

Data Collection Methods

  • Collected directly at account registration

    Name, date of birth and contact details submitted in the form during account registration are collected.

  • Collected from financial transactions

    Payment-related details are collected during deposit and withdrawal transactions. Full card numbers are not stored.

  • Collected from gaming activity on the platform

    Gaming records, bets and winnings are collected to improve our service.

  • Collected via cookies and tracking technologies

    Technical data collected through the browser when visiting the website — required for the site to function properly.

  • Collected from support communications

    Messages and interaction data sent via Live Chat or email are collected.

SSL Encryption

All data collected on the km9 website is protected by SSL (Secure Socket Layer) encryption. No third party can read data transmitted between you and our servers.

Data Storage

Collected data is stored on secure servers. Data that is no longer needed to provide services is deleted.

Data Usage Purposes

km9 uses collected personal data only for the following purposes—

1. Account Creation and Management

Your data is used to create and verify your km9 account, grant access to the main page, and maintain your service relationship.

2. Financial Transaction Verification

Financial data is used to verify deposit and withdrawal requests, prevent fraud, and handle financial security responsibilities.

3. Service Improvement

Gaming and technical data are analysed to understand how the platform is used and to improve the user experience.

4. Customer Support

When you contact us via Live Chat or email, your data is referenced to provide accurate responses and resolve issues.

5. Responsible Gaming and Age Verification

Date of birth and personal data are used to verify the 21+ age requirement and to carry out responsible gaming protection measures.

6. Legal Compliance Obligations

Data is retained as needed to apply financial compliance rules and carry out fraud prevention measures.

Data Sharing with Third Parties

km9 does not sell your personal data to third parties. However, it may be shared in a limited way with the following parties where strictly necessary to provide the service—

  • Payment Service Providers

    Financial data is shared with KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer processors to handle transactions. Data collected by these companies is handled according to their own policies.

  • Security and Fraud Prevention Providers

    Technical data may be shared to protect against unauthorized access and to detect fraudulent activity.

  • KYC Verification Providers

    Identity-related data may be shared to carry out player account verification (KYC).

  • Legal Authorities

    Data may be provided to fulfil legal obligations in response to a valid legal request. When this occurs, you will be notified to the extent permitted by law.

Important— km9 does not share your personal data with any third-party advertising companies. We do not sell data.

Our Commitments

  • No data selling
  • No unnecessary sharing
  • No sharing for advertising purposes
  • Third parties we share data with are vetted
  • Unnecessary data is deleted

Cookies Policy

Cookies are small data files stored in your browser when you visit a website. km9 uses the following types of cookies—

Essential Cookies

These cookies are strictly necessary for the website to function. They are used to maintain login sessions and carry out security checks. These cookies cannot be disabled.

Functional Cookies

Used to remember your language preference and access preferences, and to improve the service.

Analytics Cookies

Data collected to understand website traffic patterns and improve the service. These cookies can be disabled from your browser settings.

How to Manage Cookies

You can restrict or delete cookies from your browser settings. Note that if essential cookies are disabled, some features of the website may not work properly.

In your browser settings, look for the "Cookies", "Privacy" or "Site Data" section to manage them—

  • Google Chrome: Settings → Privacy and security → Cookies
  • Mozilla Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Mobile browsers: Settings → Privacy → Cookies

Data Retention Period

km9 deletes data when it is no longer needed to provide the service. Standard data retention guidelines are as follows—

Active Account Data

Data is retained for as long as your km9 account is active, as it is needed to provide the service properly.

Financial Transaction Records

Financial transaction records are retained for as long as legal compliance obligations require. These records are deleted once that period has passed.

Closed Account Data

Most data is deleted when an account is closed. However, some data may be retained for a limited period for fraud prevention and legal purposes.

Cookies and Technical Data

Browser session cookies are deleted immediately when the browser is closed. Persistent cookies are deleted once their purpose has been fulfilled.

How to Request Data Deletion

You may request deletion of your personal data, provided it does not conflict with legal compliance obligations—

  • Email — contact us at [email protected]
  • Live Chat — available 24/7
  • Data deletion request form reference
  • Will be processed after identity verification

Players' Data Rights

Every user of the km9 platform has the following rights regarding their personal data—

Right to Access Data

You can request to view what data km9 holds about you.

Right to Correct Data

You can request correction of any personal data that is inaccurate or incomplete.

Right to Request Data Deletion

You can request that your data be deleted, except for data that cannot be removed due to legal obligations.

Right to Data Portability

You can request that personal data km9 holds about you be exported in a readable format.

Right to Restrict Data

You can request restrictions on certain data collection and its use for advertising purposes.

Right to Lodge a Complaint

If you are not satisfied with how your personal data is handled, you can contact us to raise a complaint.

To exercise any of the rights above, contact us at [email protected] or use our 24/7 Live Chat. We will process your request after verifying your identity.

Child Protection

km9 services are for players aged 21+ only. Minors — meaning anyone under 21 — are strictly prohibited from using our services.

If we become aware that a person under 21 has attempted to access km9's services, their data will be deleted immediately. Any such collected data will be destroyed without being used.

If you know of anyone under 21 accessing km9's services, please report it immediately to [email protected].

21+

21+ Only

Policy Updates

km9 reserves the right to amend this Privacy Policy at any time. Reasons for doing so may include—

  • To incorporate updated security best practices
  • When data collection methods change due to technology updates
  • To reflect changes in legal compliance requirements
  • When data collection changes due to the addition of new services

Change Notifications

If significant changes are made to the policy, we will announce them on the website in advance and update the "Last Modified" date at the top of this page. Continued use of the site after policy changes constitutes your acceptance of those changes.

Current Policy Version

The version and revision date are recorded to maintain transparency of this policy—

Last Modified

30 October 2026

Privacy Protection FAQ

Common questions players ask about the Privacy Policy and their answers—

km9 protects all data transfers using SSL (Secure Socket Layer) encryption. Data is stored on secure servers and can only be accessed by authorised personnel. Staff can only view the data directly needed to provide the service.

No. km9 does not sell or share player data with any third-party advertising companies. Data sharing is limited to service providers who are essential for processing payments, and to fulfilling legal obligations.

Data related to active accounts is kept for as long as the service is provided. When an account is closed, most data is deleted. Financial records are kept for a limited period as required by law.

Email [email protected] or use the 24/7 Live Chat. Deletion requests will be processed after identity verification. Data not required to be kept for legal reasons will be deleted.

Yes. You can request to view the data km9 holds about you. Contact [email protected] or request through Live Chat. Data will be provided after identity verification.

Yes. All data submitted through forms is protected with SSL encryption. If you see "https://" in your browser's URL bar, your connection is secure. Always type the official km9.im URL directly rather than accessing the site through unverified links.

If essential cookies are disabled, login sessions cannot be maintained and some services may not work properly. Disabling analytics cookies, on the other hand, will not affect how the site runs — it simply means data will no longer be collected.

If significant policy changes occur, they will be announced on the website in advance and the "Last updated" date on this policy page will be updated. Continued use of the site after any changes means you accept the updated policy.

Have a question about
data protection?

If you have any questions about km9's privacy practices, our team is available 24/7 in Myanmar language.

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