km9 Terms & Conditions
This page sets out the terms of service, player responsibilities, and financial policies you agree to when using the km9 platform.
Terms of Service Agreement
The terms on this page form the agreement between you and km9 whenever you use the km9 platform and its services. By visiting the km9 website, registering an account, or using any of its services, you are considered to have read and accepted these terms.
We may update these terms at any time with prior notice. Continuing to use the service after changes are published means you accept those changes. We recommend checking this page regularly.
Account Registration Eligibility
Age Requirement
To use km9's services, you must be 21 or older. If an account is found to have been registered with a false date of birth, that account and all associated funds may be closed and forfeited.
It is the player's responsibility to ensure that minors cannot access km9's services.
One Account Per Player
Each player may hold one account only. If multiple accounts are found to belong to the same person, bonuses will be forfeited and the accounts may be closed. Family members may each hold their own separate account, but no single person may control more than one account at a time.
Accurate Information Required
You must provide complete and accurate information when registering. We may close any account opened with false information. Identity verification (KYC) may be required at withdrawal, and you must cooperate with that process.
Account Management and Security
Login Credentials
Players must keep their account login details (username and password) confidential and must not share them with anyone. All actions carried out from a player's account will be considered as performed by that player.
If you become aware that your login details have been lost or that there has been unauthorized access to your account, you must notify km9 customer service immediately.
Account Suspension and Closure
- Players may contact us at any time to request account closure.
- We may suspend any player's account with or without prior notice — particularly when a breach of terms, suspected fraud, or improper use of the platform is found.
- Any legitimate remaining balance in a closed account may be returned once the review is complete.
Deposit and Withdrawal Policies
Deposit Methods
Deposits at km9 can be made via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit for all methods is 5,000 Ks.
All deposits must be made using a payment method registered in your own name. Third-party payments are not allowed.
Withdrawal Methods
- The minimum withdrawal amount is 20,000 Ks.
- Withdrawal requests are processed within 10–45 minutes, though this may vary due to verification checks.
- Identity verification (KYC) may be required when withdrawing, and relevant documents must be submitted.
- To withdraw winnings earned from bonuses, the specified wagering requirement must be met.
Bonus and Promotion Policies
First Deposit Bonus
Players who register at km9 and make their first deposit can receive a 100% first-deposit bonus (up to 100,000 Ks). To withdraw this bonus, a wagering requirement of bonus amount × 20 must be met.
Example — if a player deposits 20,000 Ks, they receive a 20,000 Ks bonus, giving a total balance of 40,000 Ks. To withdraw, a wagering requirement of 20,000 Ks × 20 = 400,000 Ks must be met. If a player deposits 220,000 Ks, they receive the maximum bonus of 100,000 Ks, giving a total balance of 320,000 Ks. In that case, a wagering requirement of 100,000 Ks × 20 = 2,000,000 Ks must be met.
General Bonus Rules
- Wagering requirements can only be fulfilled through genuine gameplay. Hedge bets placed to reduce risk do not count toward bonus wagering.
- If a withdrawal is requested after receiving a bonus but before the wagering requirement is met, the bonus will be forfeited.
- Each bonus can only be claimed once per account and cannot be shared between accounts within the same household.
- If bonus abuse is found, all bonuses may be revoked.
VIP Cashback Program
km9's VIP cashback program includes four tiers — Bronze, Silver, Gold, and Platinum — each with different weekly cashback rates. Bronze: up to 0.2%, Silver: up to 0.4%, Gold: up to 0.6%, Platinum: up to 0.8%. VIP tier eligibility is assessed based on playing activity and consistency.
Game Rules and Fair Play
Fair Play Policy
km9 is committed to providing a fair and transparent gaming environment for all players. Our games use a Random Number Generator (RNG) and have been verified to operate without bias.
Prohibited Activities
The following activities are prohibited at km9—
- Using software, bots, or automated playing tools
- Structuring gameplay to abuse bonuses (e.g., placing hedge bets to switch outcomes)
- Attempting to extract bonuses improperly through collusive play
- Attempting deposits or withdrawals suspected of money laundering
- Opening an account using another person's personal information
If any of these violations are found, winnings may be forfeited, accounts may be closed, and legal action may be taken.
Technical Issues
For issues caused by server faults, network disconnections, or software bugs, km9 may resolve them at its own reasonable discretion. We reserve the right to reject any request to withdraw a balance that is displaying incorrectly.
Responsible Gaming Commitment
Gaming Limits
km9 provides tools that allow players to set their own limits to stay in control of their gaming. We actively encourage responsible play to prevent gambling-related harm.
For details on self-assessment and limits, please visit our Responsible Gaming page.
Protection Against Underage Use
If we find that anyone under 21+ is using km9, the account will be closed and any winnings will be forfeited. Anyone who knows of such an account can report it here.
Personal Data Security
Data Protection
km9 protects players' personal data with SSL encryption. Data we collect will not be sold or shared with third parties without the player's consent.
For details on how personal data is collected, stored, and processed, please read our Privacy Policy.
Financial Security
Players' funds are managed separately from our operating funds, so regardless of the platform's financial situation, players can always retrieve their unused balance.
Limitations of Liability
Service Interruptions
We may temporarily suspend services due to technical updates, maintenance, or other reasons. km9 is not liable for any losses incurred during such periods.
Loss Liability
By the nature of gaming, players should only wager what they can afford to lose, and km9 is not responsible for losses resulting from gameplay. Our liability limitations operate in accordance with applicable laws.
Third-Party Links
The km9 platform may contain links to external websites. km9 is not responsible for the content, policies, or actions of those websites.
Legal Framework and Dispute Resolution
Legal Framework
These terms and km9's services operate in accordance with relevant legal provisions. We always prioritize fair play and player protection as required by law.
Dispute Resolution
If a dispute arises between a player and km9, the first step is to resolve it by contacting km9's customer support. If it cannot be resolved this way, a final decision will be reached by mutual agreement between both parties.
You can reach us by email at [email protected] or through 24/7 Live Chat.