km9 Responsible Gaming
Gaming is entertainment. At km9, we always support every player to play safely and enjoyably with personal limit-setting tools.
Why Responsible Gaming Matters
Gaming brings fun, enjoyment and social connection. But playing without limits can affect your personal life and finances.
km9 puts the wellbeing of Myanmar players first. We provide tools to help reduce financial losses, limit time spent playing, and stay in control. It's important to understand that gaming is just entertainment to try out — not a way to earn income. Only play with what you can afford to lose — that is a principle to keep at all times.
What Problem Gambling Looks Like
If any of the following signs appear, contact our customer support right away and use the cooling-off option —
- Placing more bets to chase losses
- Losing track of how long you have been playing
- Thinking about gambling all day long
- Your health, family or work being affected by gambling
- Borrowing money or asking for loans in order to play
Protection Tools Available at km9
Our platform gives players tools to set their own limits.
Deposit Limits
You can set a maximum deposit amount per day, week or month through our customer support. Lowering the limit requires a 24-hour waiting period.
Play Time Limits
Contact our team to set a daily or weekly play time limit. Once the set time is up, the system will temporarily lock the account.
Self-Exclusion
If you want to take a complete break from gaming, you can request a self-exclusion for 1 month, 3 months, 6 months or 1 year. Each option can be applied through customer support.
Account Suspension
If you want to take a temporary or permanent break from gaming, you can suspend your account. During the suspension period, logging in and making deposits will be blocked.
View Game History
You can view your game history, deposit/withdrawal history, and betting records to keep track of your own finances.
24/7 Customer Support
For any questions about responsible gaming, you can reach us in Myanmar language 24 hours a day, 7 days a week via Live Chat and Email.
How to Request a Limit — Step by Step
Just contact us and you can request any limit right away.
Contact Us via Live Chat
Open km9's 24/7 Live Chat and explain the limit you want in Myanmar language — for example, say "I want to request a deposit limit".
Choose the Type of Limit
Tell the customer service team which limit you want to request — deposit limit, playtime limit, self-exclusion, or account suspension.
Set the Period / Amount
Set your own limit period and amount. The customer service team will record it and action it immediately.
Receive Confirmation
You will be notified by email once the limit has been applied, and it will take effect immediately.
Things You Should Know
- Increasing a limit (e.g. a higher amount) — there is a 24-hour waiting period
- Decreasing a limit (e.g. a lower amount) — takes effect immediately
- Self-exclusion cannot be cancelled until the period has ended
- Even after the period ends, you can only return to normal play after a further 7 days
- We also recommend setting your own limits on any other platforms you use
Time Limits
Check the minutes/hours display in the game session to track how long you have been playing. If you have gone over your average playtime, take a break — rest properly before coming back to play.
21+ Age Restriction and Child Protection
km9 services are for players aged 21 and above only.
21+ Only
- You must be 21 or older to open an account with km9. If we find that an incorrect age was used to register, the account will be closed.
- If there is a chance that children or young people may access a family member's phone or computer without their knowledge, please contact customer support to strengthen your account security and lock it.
- Parents and guardians — we provide guidance on digital family protection measures they can take themselves to prevent children from accessing gambling.
- If we detect that an ineligible player has accessed an account, we will suspend play and notify them that no refund can be issued.
Healthy Gaming Policy
Follow these guidelines and you can continue playing safely.
Money Management
- Set a gaming budget in advance — only play with money you can afford to lose
- Avoid playing with borrowed money
- Avoid the habit of playing more to chase early losses
- Even when you hit a big win, stick to your gaming budget
Physical Health
- Don't play for long stretches without a break — take regular rests
- Identify and stop the habit of playing late into the night
- Spend time with family and loved ones outside of gaming
- Develop healthy hobbies
How to Get Help
If it becomes clear that gaming is becoming a problem, contact us right away — we are here to help.
km9 Customer Support
For anything related to problem gambling, contact km9 via 24/7 Live Chat or Email. The customer service team operates in Myanmar language and will action any limits immediately.
[email protected]
Live Chat — available 24/7
An environment that supports safe gaming
km9 aims to help every player enjoy games responsibly. We are committed to maintaining an ethical and safe gaming environment. If we believe any player is experiencing a problem, we can reach out and offer support.
Responsible Gaming — Questions & Answers
Frequently asked questions from players are answered here.
- A habit of depositing more to chase losses
- Feeling unable to stop playing
- Neglecting responsibilities because of gaming
- Hiding your gaming activity from family
- Continuing to play after going over your gaming budget
Enjoy your favourite games responsibly
Set your limits and keep enjoying km9 games safely. If you have any questions, we are always ready to help.
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